Winnebago County
Winnebago County Seal

Temporary Telephone Service Outage Plan for County Departments

Date: Thursday, January 11, 2018

Date: January 11, 2018

Topic: Temporary Telephone Service Outage Plan for County Departments

Contact: Chief Information Officer Gus Gentner | (779) 548-5026



Winnebago County has contracted AT&T to provide more robust, stable voice and internet circuits. Going forward, this will provide reliable and highly available voice and network services to Winnebago County departments.

During this update, a telephone service outage will occur on Monday, January 15, 2018.The outage may last up to 8 hours, between 8 a.m. and 4 p.m. Alternate communication arrangements have been made with the Winnebago County Sheriff’s Office and Corrections, Coroner, Animal Services, Juvenile Detention Center, and River Bluff Nursing Home facilities. Other County Offices are scheduled to be closed for the Martin Luther King, Jr. Day holiday.

The following phone numbers have been assigned to these departments for use during the hours of 8 a.m. and 4 p.m. on January 15, 2018.After 4 p.m. all Winnebago County phone services will be restored and the temporary phone numbers will be discontinued.

Contact numbers during the maintenance window are as follows:

Winnebago County Sheriff’s Office: 779-548-0921

Winnebago County Corrections: 815-246-2869

Winnebago County Coroner: 815-317-6834

Animal Services East of the Rock River: 779-548-0798

Animal Services West of the Rock River: 779-548-0907

Juvenile Detention Center: 779-548-0928

River Bluff Nursing Home: 779-548-0913

Please visit the Winnebago County and Winnebago County Sheriff’s Office websites ( and for a list of temporary phone numbers for each department. Winnebago County Government and Winnebago County Animal Services have also placed contact information on their Facebook pages.

CIO Gus Gentner may be reached regarding this matter during the maintenance window at (779) 548-5026.

Winnebago County
404 Elm Street
Rockford, IL 61101
OFC: (815) 319-4444

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